UK TICKETS: FAQs

When will I receive my tickets?
Tickets will be sent to you approx 4 weeks before the event. However in some circumstances tickets will not be received until 7 days before the event, please do not contact us until 5-7 days before if you have not received your tickets.

If you choose secure delivery you will receive your ticket up until one week before the event. We strongly recommend you choose secure delivery, as tickets are fully traceable and insured. You will also be left a calling card to rearrange delivery should you be unavailable on first attempt; you are able to provide an alternative delivery address in this instance.

If you are outside of the UK Your item is delivered to its destination by the registered postal service of that country. A signature will be taken at the delivery address (please note this will not necessarily be the addressee), which means the item is not left unattended or posted through a letterbox. If no-one is available to sign for the item then it will be retained by the postal administration, for a subsequent delivery attempt or collection by the addressee. But please note that we cannot routinely provide a copy of this signature. In the case of loss of an item we will request proof of posting from the other postal administration but this cannot always be provided

For UK residents - With secure delivery you will receive your ticket up until one week before the event. Tickets are fully traceable and insured. All customers will receive an email when their tickets have been dispatched. UK Customers only: You will also be left a calling card to rearrange delivery should you be unavailable on first attempt; you are able to provide an alternative delivery address in this instance.

When will I receive my Tee Shirt?
If you have ordered a Tee shirt you will receive this with your ticket delivery.

How can I find out my seat numbers?
Tickets are General Admission Standing or Seated Tickets Allocated from the following blocks*

Manchester, Arena - Blocks 102,104, 106, 112, 113, 114, 115.
Click here for Manchester seating plan

Sheffield, Arena - Blocks 120,118, 117, 115, 111, 219, 217
Click here for Sheffield seating plan

Liverpool, ACC - Section 11, 14, 15, 16, Stand 4 and Stand 5

Nottingham, Arena - Blocks 4, 5, 6, 14, 15, 16

London, O2 - 103, 104, 106, 111, 112, 403, 406, 409, 411

Newcastle, Arena - Blocks 111, 112, 113, 218

Brighton, Centre - South Balcony 11, 12, 13, 14, 16

* Please note that seated tickets will be allocated in order sequence, this allocation will not take place until dispatch therefore you will not find out your seat numbers until you receive your tickets. For further information regarding ticket allocation please see the Terms and Conditions of Sale

What are the door opening times?
These are yet to be confirmed

Is there disabled acccess?
Please contact the venue directly

Are there any age restrictions?
Yes. You may be asked to produce valid photo I.D if you are unable to provide this you may not be allowed to enter the venue.

How do I find out about the venue?
Most the venues have websites so please see links below.

Belfast, Odyssey Arena
http://www.odysseyarena.com/

Dublin, O2
http://www.theo2.ie/
Newcastle, Arena
http://www.metroradioarena.co.uk/

Glasgow, SECC Arena Hall 4
http://www.secctickets.com/SECViewVenue.aspx?EntaCode=A06

Manchester, MEN Arena
http://www.men-arena.com/index.php

Nottingham, Arena
http://www.nottingham-arena.com/

Bournemouth, Arena
http://www.bic.co.uk/

Cardiff, Arena
http://www.livenation.co.uk/venue/getVenue/venueId/16147/

Sheffield, Arena
http://www.sheffieldarena.co.uk/

Liverpool, Arena
http://www.accliverpool.com/

Plymouth, Pavillion
http://www.plymouthpavilions.com/

Brighton, Centre
http://www.brightoncentre.co.uk/scripts/i5.exe?book=bc022006
London, O2
http://www.theo2.co.uk/

Is this site secure?
Yes, all your details are held securely on our systems. When processing payments, we use a SSL secure connection to the banks computers.
Your credit or debit card details are NOT retained by us.

What name will appear on my Credit Card or Bank Statement?
Keane payments will be handled by Trinity St's associate company; QED Commerce Ltd. QED Commerce will appear on your card statement.

Can I get a refund?
Tickets are sold as non-transferable and non-exchangeable. Refunds are strictly at the Managements discretion. Please apply in writing to Keane Customer Services, PO Box 4897, Warwick. CV34 9GT. UK

Trinity Street Operate Customer Services

Tel: 0844 5670688
Email: keanetickets@tsdshop.com
When contacting our Customer Care team calls may be recorded for training purposes