Tickets: FAQs

When will I receive my tickets?
Tickets will be sent to you approx 4 weeks before the event. However in some circumstances tickets will not be received until 7 days before the event, please do not contact us until 5-7 days before if you have not received your tickets.

If you are outside of the UK Your item is delivered to its destination by the registered postal service of that country. A signature will be taken at the delivery address (please note this will not necessarily be the addressee), which means the item is not left unattended or posted through a letterbox. If no-one is available to sign for the item then it will be retained by the postal administration, for a subsequent delivery attempt or collection by the addressee. But please note that we cannot routinely provide a copy of this signature. In the case of loss of an item we will request proof of posting from the other postal administration but this cannot always be provided

For UK residents - With secure delivery you will receive your ticket up until one week before the event. Tickets are fully traceable and insured. All customers will receive an email when their tickets have been dispatched. UK Customers only: You will also be left a calling card to rearrange delivery should you be unavailable on first attempt; you are able to provide an alternative delivery address in this instance.


What are the door opening times?
These are yet to be confirmed

Is there disabled acccess?
Please contact the venue directly

Are there any age restrictions?
yes please see list below per venue. You may be asked to produce valid photo I.D if you are unable to provide this you may not be allowed to enter the venue.

Tempodron, Berlin - No restrictions
Zenith, Munich - No Restrictions
Antwerp, Lotto Arena – No restrictions
Zenith, Paris – No Age restrictions
Annex Stockholm - 13+ Only
Copenhagen - No Restrictions
Sentrum Scene, Oslo - 18+ Only
Razzmatazz, Barcelona - 16+ Only
La Riviera, Madrid - 18+ Only

How do I find out about the venue?
Most the venues have websites so please see links below.

Paris, Zenith
211 avenue Jean Jaurès Paris 75019
http://www.parisdigest.com/information/mapmetro.htm

Antwerp, Lotto Arena
http://www.lotto-arena.be/


Rotterdam, Ahoy
http://www.ahoy.nl/UK-index.cfm

Copenhagen, Valby Hallen
Jul. Andersens Vej 3
2450 Copenhagen
Denmark

Stockholm, Annex
http://www.globearenas.se/

Oslo, Sentrum Scene
http://www.rockefeller.no/


Berlin, Temprodrom
http://www.tempodrom.de

Cologne,
Munich, Zenith
Rosenheimer Str. 143
Munich, 80939

Barcelona, Razzmatazz
http://www.salarazzmatazz.com

Madrid, La Riviera
http://www.salariviera.com

Lisbon, Coliseu
http://www.coliseulisboa.com


Is this site secure?
Yes, all your details are held securely on our systems. When processing payments, we use a SSL secure connection to the banks computers.
Your credit or debit card details are NOT retained by us.

What name will appear on my Credit Card or Bank Statement?
Keane payments will be handled by Trinity St's associate company, QED Commerce Ltd. QED Commerce will appear on your card statement.

Can I get a refund?
Tickets are sold as non-transferable and non-exchangeable. Refunds are strictly at the Managements discretion. Please apply in writing to Keane Customer Services, PO Box 4897, Warwick. CV34 9GT. UK

Trinity Street Operate Customer Services

Tel: 0844 5670688
Email: keanetickets@tsdshop.com
When contacting our Customer Care team calls may be recorded for training purposes.